{"id":1051,"date":"2026-06-11T01:44:07","date_gmt":"2026-06-11T05:44:07","guid":{"rendered":"https:\/\/dentamile-connect-manual.com\/en\/?page_id=1051"},"modified":"2026-06-11T05:41:49","modified_gmt":"2026-06-11T09:41:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/dentamile-connect-manual.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ \u2013 Quick guide to DentaMile connect<\/h3>\n
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Welcome to the DentaMile connect<\/strong> FAQ section. Here you will find answers to the most frequently asked questions about registration, usage, features and technical requirements of the platform. This collection will help you quickly resolve common issues and use DentaMile connect efficiently in your day-to-day practice or laboratory work. If you need further assistance, the user manual and our support team are always on hand to help.<\/p>\n<\/div>\n<\/div><\/div>

Registration & Login<\/h3>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I correct my organisation name or email address myself?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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Yes<\/strong>. You can update both the organisation name<\/strong> and your email address<\/strong> yourself at any time in your organisation profile \u2013 for data protection reasons, Support cannot update your personal settings in the organisation profile; only your organisation\u2019s profile admin has this option. To do so, simply open your profile in DentaMile connect, go to the organisation settings<\/strong> and update the relevant fields. The changes will take effect immediately.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

Organisational Management<\/h3>
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User Account & Profile<\/h3>
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Billing & Licences<\/h3>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat licensing models are available?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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DentaMile connect offers four different licensing models, tailored to the specific work area and the required connections:<\/span><\/p>\n

Creator<\/strong><\/em><\/span><\/p>\n

A Creator can connect<\/strong> exclusively to one Designer or Producer. Creator accounts cannot be created independently - <\/strong>they must be invited by a Designer or Producer. The inviting party covers the licensing costs<\/strong>.<\/span><\/p>\n

Features:<\/strong> Case creation, file transfer, creation of patient records, uploads of scan data and other case data via file transfer, job description, delegation of design and printing jobs to a single connected partner, chat function for clarifying job details.<\/span><\/p>\n

Creator Plus<\/strong><\/em><\/span><\/p>\n

Creator Plus offers unlimited connections<\/strong> to Designers and Producers. This license is suitable for users who wish to collaborate flexibly with multiple partners.<\/span><\/p>\n

Features:<\/strong> Case creation, file transfer, creation of patient records, uploads of scan data and other case data via file transfer, order description, delegation of design and print orders to various connected partners in the DentaMile connect network, chat function for order clarification.<\/span><\/p>\n

Designer<\/strong><\/em><\/span><\/p>\n

For the simple and secure creation of dental 3D objects using specialized CAD modules for printing within a validated workflow, e.g., with your own (validated) printing system or for delegation to a validated printing service provider.<\/span>
\nThe Designer license enables you to offer dental 3D design as a service.<\/span>
\nDesigner licenses allow up to 15 Creator connections<\/strong>. Additionally, unlimited connections<\/strong> to Creator Plus users and Producers are possible.<\/span><\/p>\n

Features:<\/strong> Case creation, file transfer, creation of patient records, uploads of scan data and other case data via file transfer, order description, delegation of design and print orders to various connected partners in the DentaMile connect network, chat function for order clarification.<\/span><\/p>\n

Additional features:<\/strong> Scan correction tools, design modules for creating dental 3D objects. (CAD modules) Hereinafter referred to as DentaMile Workflows, as of 05\/2026: Bleaching Tray Workflow, Bite Tray Workflow.<\/span>
\nEnables the simple creation of the aforementioned dental objects based on an intraoral scan and, through smart and guided user navigation and validated workflows, facilitates the easy design of high-quality, precise, and safe 3D objects.<\/span><\/p>\n

Producer<\/strong><\/em><\/span><\/p>\n

For the simple and secure creation of dental 3D objects using specialized CAD modules and the preparation of data sets for printing (CAM modules) within a validated workflow on your own validated DMG printing system or for delegation to a validated printing service provider.<\/span>
\nThe Producer license enables you to offer dental 3D design as well as 3D printing of validated medical devices as a service and provides supporting functions for this purpose. (Multi-File Printing)<\/span>
\nProducer licenses also allow up to 15 Creator connections<\/strong>. In addition, unlimited connections<\/strong> to Creators, Creator Plus users, and Designers are possible.<\/span><\/p>\n

Features:<\/strong> Case creation, file transfer, creation of patient records, uploads of scan data and other case data via file transfer, order description, delegation of design and print orders to various connected partners in the DentaMile connect network, chat function for order clarification.<\/span><\/p>\n

Additional features:<\/strong> Scan correction tools, design modules for creating dental 3D objects. (CAD modules) Hereinafter referred to as DentaMile Workflows, as of 05\/2026: Bleaching Tray Workflow, Bite Tray Workflow.<\/span>
\nDirect connection to 3D printers from the DentaMile portfolio, as well as multi-file printing.<\/span>
\nPrint job preparation (CAM process) is deeply integrated into the system and is automatically generated in the background when the print job is transferred to the 3D printer. Nesting and slicing are validated and automated within the workflow.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I renew or upgrade my licence?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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At present, licences cannot be managed directly within DentaMile connect<\/strong>. Renewals, upgrades or cancellations must be handled exclusively through DMG\u2019s sales or support teams<\/strong>.<\/span><\/p>\n

The simplest approach is for the organisation to contact their designated DMG sales representative<\/strong> directly. They can arrange all licence adjustments and, if necessary, advise on which model best suits your current requirements.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

Security & Data Protection<\/h3>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWho has access to my cases?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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Within DentaMile connect, all users in an organization<\/strong> have access to all cases created within that organization - regardless of which user created them. This includes both patient cases<\/strong> and file transfers<\/strong>.<\/span><\/p>\n

Support<\/strong> and development<\/strong> do not have access<\/strong> to your organization\u2019s content. As part of error analysis, development can only adjust technical parameters in the database<\/strong> that are outside the CAD component<\/strong>. Neither support nor development has access to designs, scans, or other medical data<\/strong>.<\/span><\/p>\n

When a case is delegated to external partners, all patient data remains anonymized<\/strong>. Delegation partners do not see any personal information<\/strong>, but they do have access to:<\/span><\/p>\n